2. Services

Smart View operates in the USA and hosts its web servers in Germany. Our hosting provider, Hetzner Online GmbH, adheres to the EU/US “Privacy Shield” standards, ensuring your data is securely stored and GDPR compliant. For more information, please see the Hetzner Online GmbH Privacy Policy.

Registration Data
If you register on our website, we collect and store your username, email address, and any additional personal information you provide in your user profile. You may view, edit, or delete your personal information at any time (except for your username). Our website administrators also have access to this information for account management and support purposes.

Purchase Data
When you purchase a product or service from us, we collect and store purchase-related information, such as product codes and support expiration dates. This allows us to provide you with downloads, technical support, and customer service.

Support Data
If you have a valid support account, you may submit support tickets through our website. These support requests are processed using a third-party platform (e.g., Ticksy). Only the information you explicitly provide is shared, and you must consent each time you create a new support ticket. For more information, see the Ticksy Privacy Policy.

Comments
When you leave a comment on our website, we collect the information provided in the comment form, along with your IP address and browser user agent to help detect and prevent spam.

Contact Form
Information submitted through our contact form is sent to our company email, hosted by Zoho. Zoho adheres to the EU/US “Privacy Shield” policy, ensuring the security and privacy of your data. For more details, see the Zoho Privacy Policy. The data collected through our contact form is used solely for customer service purposes and is not shared or used for marketing purposes.

Google Analytics
We use Google Analytics to track anonymous usage data on our website. No personally identifiable data is stored. You can opt out of Google Analytics tracking by using this Google Analytics Opt-out tool.

Cases for Using Your Personal Data
We may use your personal data in the following cases:

• Verifying and identifying you as a user during website use.
• Providing technical assistance and support.
• Sending important updates regarding our services, products, or policy changes.
• Monitoring account activity to prevent fraudulent transactions and ensure the security of your personal information.
• Personalizing your experience on our website.
• Ensuring smooth website performance and administration.